FAQ

Frequently Asked Questions

How long does shipping take?
US orders typically arrive in 7–15 business days. International orders take 10–20 business days. You will receive a tracking number by email once your order ships.

Can I change or cancel my order?
We process orders quickly, but if you need to make a change, email us at support@trendco.shop as soon as possible. If your order has not yet shipped, we will do our best to help.

Do you ship internationally?
Yes! We ship worldwide. International shipping times vary by destination.

Products

Are your products safe for sensitive skin?
All of our skincare products are formulated to be gentle and suitable for most skin types. If you have specific allergies or sensitivities, we recommend reviewing the ingredient list on each product page before purchasing.

Are the products cruelty-free?
We are committed to offering products that are not tested on animals. We are continuously working to ensure our suppliers share these values.

How do I use the peel-off lip stain?
Apply an even layer to your lips, let it dry completely for 10–15 minutes, then gently peel it off to reveal a long-lasting stain. Avoid eating or drinking while it dries.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our full Shipping & Returns page for details.

My item arrived damaged — what do I do?
We are so sorry! Please email us at support@trendco.shop within 7 days with a photo of the damage and your order number. We will resolve it for you right away.

Discounts & Promotions

Do you have a welcome discount?
Yes! Use code WELCOME10 at checkout to get 10% off your first order.

How do I stay updated on new products and sales?
Sign up for our email list on the homepage to be the first to know about new arrivals, exclusive discounts, and beauty tips.